The design dimension of our services is about co-crafting solutions with our clients to meet the desired need to take advantage of the identified opportunity. Here we use the information gathered in the “diagnose” phase to support the process of designing and developing a plan, process or proposal through which the client can address the needs, requirements and opportunities uncovered. Essentially we use strategic planning and other tools to enable people within the client organisation to co-create a way forward. Key question: What is possible and how do we make it happen?