At a strategic level our passion and experience is about shifting employee relations from the historical adversarial model based on power, rules and rights to a more partnership based approach grounded in relationships, communication and engagement, mutuality of interests, and problem solving. Our experience as well as international research trends show that where a partnership based model is achieved higher levels of productivity result from improved employee engagement.

In addition our experience has shown that the quality of relationships between a company at its organised stakeholders can only be sustained if sufficient emphasis is placed upon ensuring that the quality of relationships between managers and individual employees on the shop floor is equally good.